Return & Refund Policy
Thank you for shopping with us! If you are not entirely satisfied with your purchase, we’re here to help.
Returns
We accept unworn items in perfect condition within 10 days of receiving your order. Items must have tags attached and should not have makeup stains, deodorant marks, or the smell of perfume. Please read below to ensure your item is eligible for return.
Customers are responsible for all shipping and handling costs on returns unless an item was sent damaged.
Please email us with your order number and reason for return to let us know you will be returning an item.
Please ship to:
[Name][Address]Non-Returnable Items
- Any item bought on SALE
- Accessories & Jewelry
- Swimwear, Bodysuits & Intimates
Return Timeline
You have 10 calendar days from the delivery date to request a return.
Refund Process
Please allow 3-4 business days for your return to be processed and approved. If approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 business days, depending on your card issuer’s policies.
Damaged or Incorrect Items
If your item arrived faulty, damaged, or is a different size from what you ordered, please email us at [email protected] within 2 days of receiving your package, providing details and photos.
Damages After Wear
We are not responsible for damages if you fail to adhere to the suggested care instructions. We recommend following the care instructions to protect your items.
Exchanges
At this time, we do not accept exchanges for online orders. A new order would need to be placed. Items may be exchanged in-store.
International Shipping
We do accept international orders. The shipping rate for international starts at $13.00, plus $2.00 for each additional item. For heavy items such as shoes, the rate is $15.00, plus $1.00 for additional items.
We are not liable for orders lost in the mail when shipped internationally and will not issue refunds.
Shipping Times
Once shipped, most domestic orders take between 2 to 10 business days with standard shipping and 2-3 days with priority shipping, depending on your local postal service’s efficiency. International shipping delivery times may vary between 2 and 12 weeks.
Missing Products
When filling out your shipping address, please ensure it is correct. We are not responsible for misspellings. After placing your order, you will receive an email with a tracking number. If your mail gets lost, you will need to resolve this with USPS, as we are not responsible for their mistakes.
Afterpay
More information can be found at kindhearts.shop.